Late Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our stylist's day and your services by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Please call Before your appointment start time.  Depending on the delayed start time you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.  

 

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!

Text Messaging & Booking

We are happy to provide text reminders for you, but please be advised our text reminders do require a reply for us to know that you have received them. If you need to make changes, have questions, reschedule or simply cancel your appointment please call the salon directly 978-657-6070. We try our best to schedule and accommodate everyone, but stylists are not able to change or make appointments from their personal devices. Any scheduling must be done directly through the salon. 

 

If you reply with anything other than "C" you'll receive a default message not understanding your response &/or if you reply with CANCEL you will be unsubscribed from our courtesy text reminders. 

 

The texts ARE NOT designed to cancel or make changes to an appointment. 

 

The Smoothies try their very best to accommodate all request & appreciate all your business. We thank you for being a part of the Smoothie family.

Gratuity

Starting in 2017 we will no longer be accepting TIPS on credit cards. Gratuity is more than welcome in the form of cash or a check, also some of our stylist have money sharing apps such as Venmo, Cash App, and Pay Pal. We apologize for the inconvenience. 

TESTIMONIALS


 ​"Our stylists are among the most talented in the industry. It would be our pleasure to put our extensive experience to work for you." 

Stephanie Dukette, Owner and Stylist

LOCATION

Smooth Hair Studio

2144 Main Street
Tewksbury, MA 01876

 

General:

SmoothHairStudio@yahoo.com

Weddings or Events:

SmoothWeddings@yahoo.com

(978) 657-6070

HOURS

Tuesday 12pm-5pm

Wednesday 10am-8pm
Thursday 10am-8pm
Friday 9am-5pm
Saturday 8am-3pm

 

Closed on Sunday & Monday

Extended hours available by appointment based on stylist availability

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