***Please be aware that our automated text confirmation system does require you to reply to the appointment reminder that you receive 48 hours before your appointment. If you need to cancel or change your appointment, a call is necessary.
We strive to provide excellent service to our guests. In order to do so, we have updated our Cancelation, No-Show, and Late Appointment policy. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. If a cancelation is necessary please cancel at this time and no closer to your scheduled appointment. Since the services are reserved for you personally, a cancelation fee may apply.
Guests who cancel their appointments without proper notice or do not show up for their reserved appointment times are considered a "No-show".
If you No-Show for a scheduled appointment, you will receive a telephone call from us informing you that you missed a scheduled appointment and we will reschedule the missed appointment for a time convenient for you. At this time, we will remind you that a second No-Show appointment will require a charge.
If you No-Show for a scheduled appointment for a second time, a fee equal to 50% of the missed service(s) will be posted to your salon account. Accumulated fees must be paid prior to booking any future appointments, and a credit card will be required to book future appointments for probationary period of time.
If you No-Show a third time, you will be required to pay a fee equal to 100% of the missed services. A credit card will be required to book all future appointments.
Appointments made within a 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or this may result in a charge equal to 50% of the reserved service amount.
1st No Show = Warning
2nd = 50% of services owed
3rd = 100% of services owed. Credit Card required to book future appointments
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedule's filled, thus better serving everyone. Smooth Hair Studio’s policies are put in place to keep our excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.